REFUND POLICY
Refund Policy
Empire Club LLC
20 Hudson Yards, New York, NY 10001, United States
support@empireclubcs.com | www.empireclubus.com
At Empire Club, we strive to provide high-quality service and stand behind our products. Most customer concerns are resolved quickly when customers contact us and submit the required dispute form. However, strict procedures must be followed as outlined below.
1. Mandatory Dispute Process
Before contacting any bank, card issuer, payment processor, or filing a chargeback, you must complete the dispute form at:
https://disputecenterhub.com/p/empireclubus
Submitting this form starts our internal dispute resolution process. We typically resolve issues in >95% of cases when the form is submitted correctly.
Initiating a chargeback or payment dispute without first submitting the form and contacting support is a breach of contract and may result in denial of refunds and submission of evidence to the issuer and payment networks.
2. Eligibility for Refunds
After submitting the dispute form and contacting support, refunds may be issued under the following conditions:
Return authorization is approved by Empire Club;
The item is returned, received, and inspected;
The return shipment complies with instructions provided by support.
3. International Fulfillment Timing
Because we fulfill internationally (including from Germany, France, and Asia), delivery timelines may vary. Delays caused by customs, inspections, routing, or carriers are not automatic grounds for refunds.
4. Refund Method
Approved refunds will be issued to the original payment method or as store credit at Empire Club’s discretion where permitted by law. Shipping and handling fees may be non-refundable.
5. Contact
Email: support@empireclubcs.com
Last Updated: January 13, 2026
